Once your order has been received you will get a confirmation email, please check your junk box as sometimes are emails end up there. All items are made to order and once ready they will be shipped Standard 2nd class (Free) or Standard 1st class via Royal Mail (£3.00), you can choose which one at the check out. Turnaround is currently 1-2 weeks, this is how long it will be before your item is dispatched, if you need anything sooner please email me before you place your order at email@example.com.
As all our crayons are made to order and come in personalised packaging we do not offer any returns. If we have made a mistake with your order or when your items arrive they are faulty please email us at firstname.lastname@example.org and we will resolve this as soon as we can.
Here at Green Crayon_, we are committed to keeping your personal data safe and secure. In order to get your order to you, we do need some information.
When you provide us with your details via our website, they come through to us via our website host.
We print off all our invoices to check off items when packing, they are then shredded after use. Once orders are shipped they are marked off on our website and an email is then sent to you notifying you that your order has been posted, your order then remains on our system for 6 months so we can solve an issues you may have with your order. All orders are stored behind password protection. A note of your order number and the batch number of the crayons is kept on our records but this has no personal information on it.
Unless there is an issue with your order before posting we will not contact you unless you have signed up to our mailing list.
We will NOT provide your personal information to any third parties for marketing purposes.
Other information collected:
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
You are able to stop your browser from accepting cookies by changing your browser's settings. However, note that deleting or disabling cookies and other tracking technologies may prevent you from accessing some parts of this site.
Questions and our contact information
If you don’t want us to process your data anymore, please contact us at email@example.com
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at the above email address.