FAQ

Frequently asked questions

What are your crayons made of, are they vegan?


Are crayons are non-toxic and made from Soy wax, Carnauba wax and Cocoa butter they are coloured using non-toxic earth pigments making them vegan and eco friendly.




Can I choose what colours I have?


Unfortunately we can't offer a custom colour for all our sets, if you choose to purchase an Adoption set you can leave a colour prefrence in the notes for the Chunky crayon.




How long will my order take to arrive?


All our crayons are hand made to order, our current turnaround time is 1-2 weeks. This is the time it will take for your order to be dispatched. For information on our shipping please look here.




My order has arrived but there is a problem, what shall I do?


Please email greencrayon_@outlook.com with your order number and your problem, we will do our best to get this solved asap.




My order still hasn't arrived, what shall I do?


If it has been 2 weeks since your dispatch email and your order hasnt arrived please email greencrayon_@outlook.com with your order number. When posted we recieve proof of postage for all items, this can be sent if requested. Royal Mail classes a parcel as lost if it hasnt arrived 10 days after it was meant to, if this time has passed a replacement order will be sent to you. Please note a refund will not be given unless an item was order from a seasonal collection such as Christmas sets etc.




Do you do Wholesale orders?


Yes I do offer wholesale, for more information please complete the inquiry form here.